What if it rains?

We want everyone to have fun, but if the weather is not cooperating we do have a couple of options. If it is a light drizzle, we will continue with the safari and issue riders with a free rain poncho. If heavy thunderstorms and lightning is forecast we will contact you ahead of time to discuss delaying, rescheduling or even cancelling the safari.

What if I need to cancel/change my reservation?

As you can appreciate we have limited spaces available on the Safaris, therefore cancellations have to be made 24 hours in advance. Any cancellations made between 24 and 2 hours prior to the scheduled Safari time will be charged a 50% cancellation fee. No shows and cancellations within less than 2 hours notice will be charged the full fee. Cancellations must be made by calling 18007347393 and receiving a cancellation confirmation email. Email requests for cancellations will not be accepted.

Reschedules will be accepted up to 24 hours prior to the scheduled Safari time. Requests for reschedules within 24 hours of the departure time will be subject to a $10 per person rescheduling fee.  Reschedule requests will not be accommodated 2 hours before the tour start time.

Additions to party numbers is subject to availability. Reduction of party numbers is subject to our cancellation policies. No shows or non notification of reduced party numbers will be charged the full fee. For changes to your reservation please call us at 1 800 734 7393

What if I start the tour and do not continue?

Similar to a last minute cancellation, we only have limited availability of Segways so if you elect to discontinue the Safari once started for any reason you will be charged the full fee. If you elect to not commence the tour after the training session you will be refunded 75% of the tour fee.

What if I am late?

Partipants are required to arrive 15 minutes prior to the tour start time, please be aware of and plan for traffic congestion and other events and that may cause delays. Anyone that arrives after the tour start time may be prevented from joining the tour and will be rescheduled on the next available tour.  All such reschedules will be subject to the rescheduling fee plus any differences in tour prices.

Are there restrictions?

Restrictions on Segway use is controlled by City Codes and State Legislation. In the majority of cases, States set limits for the minimum age of riders, require riders to ride on the sidewalks, classify Segways as pedestrian vehicles and limit the maximum speed for use on the sidewalks to 10mph. In DC the National Parks Service, Secret Service and other Policing jurisdictions restrict segway routes particularly on National Park property.  Please call for details.

Participants numbers: A minimum of two participants is required to conduct a tour. Typical tour groups sizes range from 8 to 10 persons per guide.

Other Considerations

Weight: Segway recommends the maximum weight of riders be restricted to 260lbs, as this will ensure the maximum battery usage. Some folks maybe a little over this weight (5 - 10lbs) and this will not generally affect the performance of the segway.

Age: There is a minimum age of 16 in DC and 14 in MD- mandated by local legislation. There is no maximum age, but riders need to keep in mind that they will be standing the entire time they are on the Safari.

General health: Like all outdoor activities, participants need to be aware of their own limitations and weather conditions such as extreme heat.  Please also ensure that you are hydrated, have eaten and taken any necessary medicines prior to your safari. Let your guide know if you have any medical conditions that may impair your driving of the Segway.  Unfortunately riding a segway is not recommended for participants who are pregnant.

Why Segs in the City?

Segs in the City is the first and most experienced operator in all our locations - we have been doing this for more than 13 years!. We have the safest track record and are renown for the care and maintenance or our equipment. We are also meticulous about personal service and offer audio equipment to aid in hearing the guide and we limit our safari sizes to a maximum of 10 riders per guide to ensure your safety and enjoyment. We know that you have a lot to cram into your visit so we do not waste your Segway riding time watching training videos but rather maximize practical experience. We also offer a variety of tours and rentals - ensuring something to suit every taste.

Gratuities

Tipping tour guides 10% is customary. Guides greatly appreciate gratuities as they work hard and make every effort to ensure your comfort, inform you of points of interest,  instruct you on the best methods of using and handling the Segway in your control, and to be at your service should you need extra assistance - someone to snap a photo or additional information about recommended restaurants and other attractions.  If you believe your guide has provided good service then please show your appreciation.

Directions

click the video link to see how to get to our locations